Purchase conditions

OUR STORE HOURS

Our Barcelona store is open Monday to Friday, from 10:00 AM to 2:00 PM and from 4:30 PM to 8:30 PM, and Saturdays from 10:00 AM to 2:00 PM and from 5:00 PM to 8:30 PM. Check our social media for special opening hours.

Our web support team is available Monday to Friday from 10:00 AM to 5:00 PM.

GENERAL TERMS AND CONDITIONS

Tass Joies, S.C.P., responsible for this website, hereinafter referred to as the PROVIDER, makes this document available to users in order to comply with the obligations set forth in Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSICE), Official State Gazette No. 166, and to inform all website users about the terms of use.

This contractual document governs the General Terms and Conditions for the purchase of products (hereinafter, "Terms") through the website tassjoies.com, owned by Tass Joies, S.C.P., operating under the Tass Joies trademark, hereinafter referred to as the PROVIDER, whose contact information is also included in the Legal Notice of this website.

These Terms and Conditions will remain published on the website and available to the USER for reproduction and saving as confirmation of the contract. They may be modified at any time by Tass Joies, S.C.P. It is the USER's responsibility to read them periodically, as those in effect at the time of placing an order will apply.

Tass Joies, S.C.P. will archive the electronic document formalizing the purchase and will make it available to the USER upon request. Contracts are not subject to any formality except in the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.

Acceptance of this document implies that the USER:

Has read, understands, and comprehends the terms herein.

Is a person with sufficient legal capacity to enter into a contract.

Agrees to all the obligations set forth herein.

These terms and conditions will have an indefinite period of validity and will apply to all contracts entered into through the PROVIDER's website.

The PROVIDER informs that the business is responsible for and aware of the current legislation of the countries to which it ships products, and reserves the right to unilaterally modify the terms and conditions, without this affecting goods or promotions purchased prior to the modification.

Identity of the Contracting Parties

On the one hand, the PROVIDER of the products purchased by the USER is Tass Joies, S.C.P., with registered office at C/ Sants 99, 08014 Barcelona (Barcelona), Tax ID J62823034 and customer service telephone numbers 934885369 and 681177418. On the other hand, the USER, registered on the website with a username and password, for which they are fully responsible for use and safekeeping, and is responsible for the accuracy of the personal data provided to the PROVIDER.

Subject of the Contract

The purpose of this contract is to regulate the contractual relationship of sale and purchase established between the PROVIDER and the USER when the latter accepts the corresponding checkbox during the online contracting process.

The contractual relationship of sale and purchase entails the delivery of a specific product in exchange for a price determined and publicly displayed on the website.

Correction of Data

If the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, they may notify Tass Joies, S.C.P. by emailing tass@tassjoies.com so that Tass Joies, S.C.P. can correct them as soon as possible. The USER can keep their data updated by accessing their user account.

Contracting Procedure

To access the products or services offered by the PROVIDER, the USER must freely and voluntarily provide the required personal data, which will be processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018 of 5 December (LOPDGDD) on the protection of personal data, as detailed in the Legal Notice and Privacy Policy of this website.

The USER will select a username and password (or, if preferred, may place an order as a GUEST), agreeing to use them diligently and not to share them with third parties, as well as to notify the PROVIDER of their loss or theft or any possible unauthorized access by a third party, so that the PROVIDER can proceed with immediate blocking. Once the user account has been created, please note that, in accordance with Article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow these steps:

1. General Terms and Conditions

2. Shipping and Delivery of Orders

3. Right of Withdrawal

4. Online Claims and Dispute Resolution

5. Force Majeure

6. Jurisdiction

7. General Offer

8. Price and Validity Period

9. Shipping Costs

10. Payment Method, Fees, and Discounts

11. Purchase Process

12. Termination and Suspension or Rescission of the Contract

13. Guarantees and Returns

14. Applicable Law and Jurisdiction

1. GENERAL TERMS AND CONDITIONS

Unless otherwise stipulated in writing, placing an order with the PROVIDER implies acceptance of these legal terms and conditions by the USER. No stipulation made by the USER may differ from those of the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.

2. SHIPPING AND DELIVERY OF ORDERS

The PROVIDER will not ship any order until payment has been verified. Goods will typically be shipped via Nacex and Correos, depending on the destination freely selected by the USER.

Shipment will be made once the availability of the goods has been confirmed and payment for the order has been verified. The delivery time will be between 1 and 2 business days, depending on the destination and the chosen payment method. The estimated shipping and delivery date will be communicated prior to order shipment confirmation.

The PROVIDER will not assume any responsibility if the delivery of the product or service is not completed due to the information provided by the USER being false, inaccurate, or incomplete. Delivery will be considered complete when the carrier has made the products available to the USER and the USER, or their representative, has signed the delivery receipt. The PROVIDER will be liable to the USER for any lack of conformity existing at the time of delivery of the order. The USER may, by means of a simple declaration, demand the remedying of said lack of conformity, a price reduction, or termination of the contract. In any of these cases, the USER may also claim compensation for damages, if applicable. The USER will have the right to suspend payment of any outstanding portion of the price of the purchased product until the PROVIDER fulfills the obligations established in this contract. It is the USER's responsibility to inspect the products upon receipt and note any discrepancies or claims on the delivery receipt.

3. RIGHT OF WITHDRAWAL

The USER has a period of fourteen calendar days, counted from the date of receipt of the product or from the conclusion of the sales contract if it is a service, to exercise the right of withdrawal, regulated in Article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, hereinafter RDL 1/2007.

If the PROVIDER fails to comply with the duty to provide information and documentation regarding the right of withdrawal, the period for exercising this right will end twelve months after the expiry date of the initial withdrawal period, in accordance with Article 105 of RDL 1/2007. The right of withdrawal will not apply to the contracts referred to and listed in Article 103 of Royal Legislative Decree 1/2007, which are listed here.

All returns must be communicated to the PROVIDER using the form or by email to tass@tassjoies.com, indicating the corresponding invoice or order number. If the return is not made in the original delivery packaging, the PROVIDER may charge the USER for the packaging cost, informing them beforehand through the same communication channel used. The USER will send the product to the PROVIDER, indicating the original order details on the shipping label, with shipping costs borne by the USER, to the address of Tass Joies, S.C.P., C/ Sants 99, 08014 Barcelona, Spain.

4. ONLINE CLAIMS AND DISPUTE RESOLUTION

Tass Joies, S.C.P. Tass Joies, S.C.P. informs you that official complaint forms are available to users or consumers upon request. These forms can be obtained by contacting any of the contact details listed below. Even if a complaint is not submitted via a complaint form, any complaint that a user or consumer deems appropriate will be addressed as soon as possible. You can contact Tass Joies, S.C.P. using the following contact information: Postal: Tass Joies, S.C.P., C/ Sants 99, 08014 Barcelona (Barcelona) Telephone: 934885369 Email: tass@tassjoies.com

5. FORCE MAJEURE

The parties shall not be liable for any failure to perform their obligations due to force majeure. Performance of the obligation shall be suspended until the force majeure event ceases.

6. JURISDICTION

The USER may not assign, transfer, or transmit the rights, responsibilities, and obligations contracted in this sale. If any provision of these terms and conditions is deemed invalid or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected in any way, nor shall they be modified in any manner. The USER declares to have read, understood, and accepted these Terms and Conditions in their entirety.

7. GENERAL TERMS OF THE OFFER

All sales and deliveries made by the PROVIDER shall be subject to these Terms and Conditions.

No modification, alteration, or agreement contrary to the Commercial Proposal of Tass Joies, S.C.P. or as stipulated herein, will take effect, unless otherwise expressly agreed in writing and signed by the PROVIDER, in which case these specific agreements will prevail.

8. PRICE AND VALIDITY PERIOD OF THE OFFER

The prices indicated for each product or service include Value Added Tax (VAT) or other applicable taxes.

These prices, unless expressly stated otherwise, do not include shipping, communication, handling, or any other additional services related to the purchased product. The prices applicable to each product are those published on the website and are expressed in EUROS. The USER acknowledges that the price of some products may vary in real time.

Before making a purchase, you can check all the details of the quote online: items, quantities, price, availability, shipping costs, charges, discounts, taxes, and the total purchase price. Prices may change daily until the order is placed. Once the order is placed, the prices will remain the same.

All payments made to the PROVIDER will result in the issuance of an invoice in the name of the registered USER or the company name provided by the USER when placing the order. This invoice will be automatically sent by email. The invoice can be downloaded in PDF format by accessing the website's management panel with the user account. For any information regarding the order, the USER can contact the PROVIDER's customer service line at +34 934 885 369, by email at tass@tassjoies.com, or via WhatsApp at +34 681 177 418.

9. SHIPPING COSTS

The prices published in the store do not include shipping, communication, installation, download, or other additional services, unless expressly agreed otherwise in writing. Shipping costs will be calculated when you save your shopping cart or request a quote, as they are based on the weight of the products and the delivery address.

Domestic shipments will be handled by Nacex or Correos Express.

Tass Joies reserves the right to choose the shipping method if your order includes free shipping.

Tass Joies is not responsible for additional customs duties and tariffs, nor for delivery delays due to causes beyond the company's control or incomplete or incorrect recipient information.

If you need to change the delivery address after placing your order, you must notify us as soon as possible. If the package has already been shipped, changing the address will incur an additional cost equivalent to the original shipping cost.

We do not ship to P.O. boxes.

If you require expedited shipping, please contact us for details and rates.

Shipping costs vary depending on the destination:

Peninsula

- Orders will be shipped via Nacex. Delivery time is 24-48 business hours with Nacex. We will provide you with the tracking number as soon as your package is ready to leave our jewelry store.

- Orders over €100 qualify for free shipping (to Peninsula).

- Orders under €100 have a shipping cost of €8.00 with Nacex (to Peninsula).

Pick-up at Tass Joies

You can also shop from the comfort of your home and pick up your order at our store located at C/ Sants 99 - Barcelona, at no additional cost.

We will send you an email when your order is ready for pickup (approximately 24 business hours). To collect your order, you must present the purchase confirmation email you receive upon placing your order and provide all your personal information.

Our opening hours are as follows:

Monday to Friday: 10:00 AM to 2:00 PM and 4:30 PM to 8:30 PM.

Saturdays: 10:00 AM to 2:00 PM and 5:00 PM to 8:30 PM. Please check our special summer hours.

Balearic Islands, Canary Islands, Ceuta, and Melilla

- Shipments to the Balearic Islands, Canary Islands, Ceuta, and Melilla will be sent by certified mail via Correos (Spanish Postal Service), at a cost of €12. Delivery time will be 3 to 5 business days, excluding holidays. If we take 1 to 3 days to process your order, you can expect to receive it at your home within 4 to 8 days.

European Union, United States, Central and South America

- Shipments to Europe and international destinations will be sent by registered mail; the cost will be determined based on the destination, and delivery times will depend on the destination (you can check them on their website). We can also arrange shipments via FedEx.

10. PAYMENT METHODS, FEES, AND DISCOUNTS

The PROVIDER is responsible for financial transactions and offers the following payment methods:

Credit Card

Bizzum

PayPal

The USER may use a discount coupon before completing the purchase if received from the PROVIDER.

Security Measures

The website uses industry-standard information security techniques, such as SSL, secure page entry, firewalls, access control procedures, and cryptographic mechanisms, all designed to prevent unauthorized access to data. To achieve these objectives, the user/customer agrees that the provider may collect data for the purpose of authenticating access controls. The PROVIDER agrees not to permit any transaction deemed illegal by credit card brands or the acquiring bank that could potentially damage their goodwill or negatively impact them. The sale or offering of any product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant, or Cardholder is prohibited under the card brand programs.

11. PURCHASE PROCESS

Any product from our catalog can be added to the shopping cart. The cart will display only the items, quantity, price, and total amount. Once the cart is saved, taxes, fees, and discounts will be calculated based on the payment and shipping information entered. Shopping carts are not binding in any way; they are simply a tool to simulate a quote without obligation for either party.

From the shopping cart, you can place an order by following these steps for proper processing:

1. - Verification of billing information.

2. - Verify the shipping address.

3. - Select the payment method.

4. - Place the order (purchase).

Once the order is processed, the system instantly sends an email to the PROVIDER's management department and another to the USER's email address confirming the order.

12. SEVERABILITY AND SUSPENSION OR TERMINATION OF THE AGREEMENT

If any of these terms and conditions is deemed illegal, void, or for any reason unenforceable, that condition will be considered severable and will not affect the validity and enforceability of any of the remaining conditions. The PROVIDER may, without prior notice, suspend or terminate the USER's access to its services, in whole or in part, if the USER fails to comply with the obligations set forth in this agreement or any applicable legal provision, license, regulation, directive, code of practice, or policy. When the PROVIDER exercises any of its rights or powers under this Clause, such exercise will not prejudice or affect the exercise of any other right, power, or remedy that may be available to the PROVIDER.

13. WARRANTIES AND RETURNS

Warranties will be governed by the provisions of the "Warranties and After-Sales Services" section of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, which can be accessed by clicking here.

14. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with Spanish law in all matters not expressly provided for herein. Any dispute arising from the provision of the products or services covered by these Terms and Conditions shall be submitted to the courts of the USER's domicile, the place of performance of the obligation, or the location of the goods if they are real estate.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The website, including but not limited to its programming, editing, compilation, and other elements necessary for its operation, as well as the designs, logos, text, and/or graphics, are the property of the CONTROLLER or, where applicable, are used with the express license or authorization of their respective owners. All website content is duly protected by intellectual and industrial property regulations and is registered in the corresponding public registries.

Regardless of their intended purpose, the total or partial reproduction, use, exploitation, distribution, and commercialization of this content requires the prior written authorization of the PROVIDER. Any unauthorized use will be considered a serious infringement of the author's intellectual or industrial property rights.

Designs, logos, text, and/or graphics belonging to third parties that may appear on the website belong to their respective owners, who are responsible for any disputes that may arise concerning them. The PROVIDER expressly authorizes third parties to link directly to specific content on the website, and in any case, to link to the main website at tassjoies.com/es/.

The PROVIDER acknowledges the corresponding intellectual and industrial property rights of their respective owners. The mere mention or appearance of these rights on the website does not imply the existence of any rights or responsibility on the part of the PROVIDER, nor any endorsement, sponsorship, or recommendation.

To report any potential infringements of intellectual or industrial property rights, or to comment on any of the website's content, please contact us at tass@tassjoies.com.

DISCLAIMER

The PROVIDER disclaims all liability arising from information published on its website, provided that it has no actual knowledge that such information has been manipulated or entered by a third party unrelated to it, or, if it does have such knowledge, has acted diligently to remove the data or prevent access to it.