Starting December 1, we extended the period for exchanges and returns for online purchases, so you can do so until January 15, 2024. Contact us if you have any questions.
We work from Monday to Friday from 10am to 2pm and 16.30pm to 8.30pm, and on Saturday from 10am to 2pm and from 5pm to 8:30pm. If you have any doubts or questions you can email us at email@example.com or a w.a to +34 681 177 418.
Your ordering will be processed within 1- 3 business days, provided that the product is in stock.
If you need a custom-made ring, delivery times will vary depending on the design. Please, contact with us and we will confirm you the production’s time.
The price of the rings may be different depending on the sizes.
The length of the chains, the color of diamonds (SI diamond or black diamond), the category of natural stone or the metal used (yellow gold, white gold or silver) can vary the price of the jewel.
All prices include a 21% VAT any other customs derived expenses will be the buyer's responsibility.
The purchase system is subject to the current legislation in Spain, therefore the sales operations will be understood to be accomplished at the address of Tass Joies SCP C/ Sants 99 Barcelona CP 08014, Spain.
We accept the following payment methods:
- Debit or credit card, through the virtual platform of Banco Sabadell Atlántico. Visa / Visa Electron and Mastercard / Maestro are accepted. Your purchase will be safe as the data is transmitted in SSL-encrypted protocol or by SET transactions (Secure Electronic Transactions).
The purchase will be considered effective as soon as the bank confirms that the payment is charged to the card.
National shipments will be processed with Nacex or Correos Express.
Tass Joies reserves the right to choose the shipping method if your order includes free shipping.
If you need a express shipment, please, contact with us.
Tass Joies is not responsible for the additional costs of customs and tariffs, or delays in the delivery of orders, for reasons beyond the control of the company or for data of the recipient, incomplete or erroneous.
If you have to make a change in the delivery address once the order is made, you should notify it as soon as possible. If the package has been shipped, the change of address will have an additional cost equivalent to the cost of the shipment.
We don’t make shipment to PO Boxes.
If you receive the package with the defective packaging, you must include it on the delivery note (in the case of Nacex) or reject it, and contact us.
For all purchases over € 100, shipping is free (insular shipments, Ceuta, Melilla and other international destinations are excluded from this promotion).
The shipment prices are:
- All orders are sent with Nacex or Correos Express, at our choice, and the delivery time is 24-48 working hours with Nacex and 24-72h working hours with Correos Express. We will provide you with the tracking number as soon as the package is ready to leave our jewelry store.
- Purchases over € 80 will be sent free of charge.
- Shipments of purchases under € 80 cost € 7by Nacex or 5€ by Correos Express.
BALEARIC AND CANARY ISLANDS, CEUTA AND MELILLA
- Shipments to the Balearic Islands, Canary Islands, Ceuta, Melilla will be made by registered letter through Correos, with a cost of € 8. The delivery period will be 3 to 5 working days, excluding holidays. If we take between 1 and 3 days to process your order, you can receive it at home between 5 and 8 days).
EUROPEAN UNION, UNITED STATES, CENTRAL AND SOUTH AMERICA
European orders are shipped via Registered Letter by Correos (the official Spanish Post).
The price of the Standard Registered Letter is 13€ (check delivery times here).
Other international orders are shipped via Standard Registered Letter with a cost of 17€. The delivery times will depend on the destination (for more information check the Correos website).
Tass Joies is not responsible for any additional costs (custom duties) or delays in the delivery of the orders that are not related to its activity or that is made by a mistake in the recipient personal details.
If you need an express delivery, please contact us to check the conditions.
COLLECT IT IN THE STORE
Now you can make your purchase comfortably from your house and collect it in our shop located in C/Sants 99 Barcelona without any additional cost.
To pick up your order you will have to show the confirmation email you receive when you make your order and to provide all your personal data.
FROM MONDAY TO FRIDAY: from 10am to 2pm and from 4:30pm to 8:30pm.
SATURDAY: from 10am to 2pm and from 5pm to 8:30pm.
Our shop is located near Sants Station
Important: if you choose the delivery option "Collect it in the store"(free service) and afterwards you communicate us that you want to receive the order in your home, you will have to pay for the delivery taxes provided that it is in the Iberian Peninsula, you will have to pay the shipping.
RETURNS AND EXCHANGES
If you are not satisfied with your order for any reason, articles are accepted for return within 14 days from the reception date (according to art. 44 of the Spanish Act 7/1996 of 15 January about the Regulatory Framework for Retail Trade (Ordenación del Comercio Minorista) modified by the Act 47/2002 of 19 December). Returns will not be accepted after this period of time.
Jewels must be in perfect conditions, in their original packaging and must include all documents.
In order to make the return, download the withdrawal and write us an email with the document, which must be correctly completed with your personal data and signature.
Customized pieces or special requests or engraving jewels are considered final sale and can not be returned, also.
Once we receive the product, we will check that it is in perfect conditions and with no signs of use. If everything is correct, we will issue the exchange or refund, according to the form of the original payment.
According to current regulations, refunds will be processed within 14 days of receipt of returned merchandise.
If we detect that the jewel has been worn, we will cancel the exchange or refund.
The costumer is responsible for all return shipping costs. In case of having got any offer or promotion of delivery costs, the buyer will also have to pay for it.
If the packaging appears to be damaged, state it on the delivery note (in the case of Nacex) or reject it and please contact us.
In the case you detect the product is defective, please contact us to change it for a new one.
Fill out this withdrawal form to process the return.
Jewelry that has been engraved are excluded.
Tass Joies reserves the right to cancel any purchase that, due to a writing error or computer error, does not conform to the store's parameters, whether in the description, product price or stock information.
The refund of the amount paid will be effective within 5 days of purchase.